Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, contact us, or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the policy, please do not use our site or provide us with your personal information.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

When you contact us, schedule a service, or fill out a form, we may collect:

• Name

• Email address

• Phone number

• Vehicle information (make, model, year, etc.)

• Service requests or inquiries

• Location information (if you request roadside assistance)

b. Non-Personal Information

We may collect non-identifiable information automatically through cookies and analytics tools, including:

• Browser type and version

• IP address

• Pages visited and time spent on our site

• Referring websites or search engines

• Device type (desktop, tablet, or mobile)

This data helps us improve user experience and website performance.

2. How We Use Your Information

Diesel Doctors uses your information to:

• Provide and manage our repair and roadside services

• Respond to your inquiries and schedule appointments

• Improve our website, services, and customer experience

• Send important updates, such as confirmations or notifications

• Communicate promotions, service reminders, or news (if you’ve opted in)

• Ensure the safety and reliability of our operations

We will never sell, rent, or lease your personal information to any third parties.

3. How We Protect Your Information

Your security is our priority.
We use industry-standard measures to protect your personal data, including:

• Secure website hosting (HTTPS/SSL encryption)

• Restricted access to personal data for authorized staff only

• Regular system updates and monitoring

• Safe data storage and secure deletion practices

However, while we take all reasonable precautions, no method of transmission over the Internet is 100% secure. You acknowledge and accept this risk when using our services online.

4. Sharing Your Information

We may share your information only in the following situations:

• With trusted service providers: To perform essential functions such as scheduling, payments, or website analytics.

• For legal compliance: If required by law, court order, or government request.

• In emergencies: To protect your safety, prevent fraud, or address vehicle-related emergencies during roadside assistance.

We do not share your personal data with advertisers, data brokers, or unrelated third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and tracking tools (such as Google Analytics) to enhance user experience.
Cookies help us:

• Analyze website traffic and usage trends

• Remember user preferences

• Improve site performance

You can disable cookies in your browser settings, but doing so may affect some features of the website.

6. Your Data Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Request that we stop using your data for marketing purposes

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. We will respond promptly and in accordance with applicable privacy laws.

7. Third-Party Links

Our website may include links to external websites (e.g., parts suppliers, partners, or social media).
Please note that we are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed toward children under 13 years of age.
We do not knowingly collect personal data from children. If we learn that a child’s information has been collected unintentionally, we will delete it immediately.

9. Updates to This Privacy Policy

Diesel Doctors reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page with a revised “Last Updated” date.
We encourage users to check this page periodically for any updates.